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Photo by Kristin Ellis
At table, from right, Emily Resnik and Angela Byrd, of Army Community Service, organize their table with pamphlets during the March 4 Family Resource Fair. |
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In another initiative to improve customer service, the Family Plus Collaborative group hosted a Family Resource Fair at the Mologne House, a one-stop-shop effort to answer questions and provide information on various services on post that cater to children and family members. This monthly fair brought several family-centric services and served dozens of families with questions.
The Family Plus Collaborative group was formed in October 2009 and consists of representatives from Army Community Service, hourly child care, child development center, Soldier Family Assistance Center, pediatric social worker, post librarian, adult social workers, art therapist, Arts and Crafts Center director, various family support volunteers, and a Red Cross coordinator.
‘‘[There] are so many resources at Walter Reed, and there is no collective way to get the information out about what everyone does,” said Eileen Hauser, patient and post librarian. ‘‘[This] way we can reach out and provide information and answer questions as an outreach effort to families on post.”
She added that holding the fair in the lobby of the Mologne House was on purpose.
‘‘We can catch people coming and going rather than making them go somewhere to get the information.”
Editor’s note: Become a Walter Reed Army Medical Center fan on Facebook at www.facebook.com⁄WalterReedArmy.
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