Andrews Air Force Base Guide
The Andrews Community
Tuesday, March 23, 2010
The Andrews commissary stands ready to provide complete customer service in all departments. Patrons may choose from a variety of products provided by the grocery, meat and produce departments.
The commissary also provides the Defense Commissary Agency’s largest delicatessen and in-store bakery and specialty candy store. The dominant theme of the commissary is to provide patrons with the product they want at the lowest price possible.
Special price reductions are featured on hundreds of items and will be found in abundance on mass displays throughout the store.
The commissary’s recent $15 million renovation project included the installation of Fast Lane self-service checkouts for patron convenience and a seafood department.
The Home Traditions Store, located in the same shopping center as the commissary, is stocked with furniture, sporting goods, appliances, linen, and a toy section. Patrons can also find the Military Clothing Store located in the far right corner of Home Traditions.
The same complex also includes a mailing center, dry cleaner, awards shop, optometrist, satellite pharmacy and the base theater.
Located across from the commissary is the Four Seasons shoppette, which is open 24 hours for servicemembers shopping convenience. The collocated gas station has 24⁄7 pay at the pump service.
Andrews Federal Credit Union
Scheduled Airlines Ticket Office
Human Resources Office
Anyone interested in employment in the 316 FSS should come to Bldg. 1414 Arkansas Road, Room 2. Many positions include recreation aides, secretaries, clerk typists, cooks, food service workers, waiters, waitresses, custodial workers, sales clerks, bartenders and much more.
The Retiree Activities Office was established in 1978, to assist the installation commander and the 15,000 Maryland retirees and surviving spouses. The RAO is staffed by volunteers and is open from 10 a.m. to 3 p.m. Monday through Friday.
Administrative volunteers are needed to assist the A&FRC in the day-to-day operations.
The 79th Medical Wing volunteers consist of two groups. The Base Retirees Activities Volunteer Office and the Red Cross volunteers donate thousands of hours each year to assist in the daily operations of Malcolm Grow Medical Center.
These two groups are composed of retirees and spouses from all service branches who give their time to support the medical mission. As medical beneficiaries themselves, they have a personal understanding and empathy for the hardships and stress faced by many of the patients in the military family.
BRAVO and Red Cross volunteers provide assistance at the information desk, various hospital clinics, the pharmacy, the Health and Wellness Center and the Fisher House. Together, both groups provide a valuable helping hand and an inspiration to patients and staff.
American Red Cross volunteers also serve Active Duty personnel and their immediate family members in times of emergencies including death, serious illness and disaster. Help may be provided in communications, command verification, financial aid, counseling and referrals. Training is given in casework, health and services courses such as CPR, first aid, swimming and disaster relief.
American Red Cross volunteers are utilized throughout the base. A summer youth program is also offered to assist with mandatory school requirements.
For more information on helping or receiving help from the American Red Cross, call 240-857-2902 or 703-784-3113 8 a.m. to 4 p.m. Mondays through Fridays. For emergencies after hours and weekends, call 202-728-6499. For more information on the agencies listed above, or to volunteer, call one the offices below.
Retiree Activities Office
Malcolm Grow Medical Center
Andrews provides civilians an opportunity to work on base through non-appropriated funded positions. Job announcements are available at the Visitor Control Center near the main gate located in the breezeway. The job information line, 301-981-2500, offers more details about civilian employment.
Anyone who wishes to apply for a position may fill out an application between the hours of 7:30 a.m. and 4 p.m. Monday through Friday. Those not authorized to enter the base may pick up an application at the Visitor Control Center at the main gate. For more information, call 301-981-5519.
The center-based program is offered Monday through Friday at three locations, Bldg. 4575 on Virginia Avenue, Bldg. 4783 on San Antonio Boulevard and Bldg. 3725 on Fetchett Avenue. Services offered at these locations include full-day care, before and after school care, half-day preschool and hourly childcare on a space available basis.
Children from 6 weeks to 12-years-old are eligible for program services. Central Registration is maintained for all programs at the Central Reservation office at 1398 Menoher Drive. Registration must be accomplished in person and all enrolling children must have proof of current immunizations. For more information, call 301-981-3035 or 301-981-9981. Childcare for special events can be arranged by calling the youth support flight chief at 301-981-9717.
Medical and Dental Care
TRICARE Prime enrollees have priority for all appointments at Malcolm Grow Medical Center. The civilian contractor for Region I is Sierra Military Health Services.
The goal of TRICARE is to provide all Prime enrollees the opportunity to select a Primary Care Manager team and their own personal provider on the team. At Malcolm Grow patients may choose from five PCM teams: Gold Team, Silver Team, Flight Medicine, Family Practice and Pediatrics. Patients enrolled in TRICARE Prime must use their PCM to coordinate all primary and specialty care medical concerns. All military beneficiaries, except Active Duty, will receive a TRICARE identification card within two months. TRICARE Prime enrollees may have a free copy of the Take Care of Yourself textbooks mailed to their home after presenting their military identification card. Concerns regarding enrollment should be directed to the Malcolm Grow TRICARE Service Center staff at 240-857-2400.
In an emergency, call 911 and go directly to the nearest emergency room. Concerns regarding appointments should be directed to the patient advocate for each PCM team.
An alternative to making a phone callfor routine appointments can be done by going to the Web. Log on to www.TRICAREonline.com. Simply register, select a password and book an appointment.
Traveling Out of Area
Active Duty family members and reservists may enroll in the TRICARE Dental Program, which is managed by United Concordia. To obtain an enrollment form, call United Concordia or visit the website at www.ucci.com.
There’s a separate area for teens with Internet access and a room for the younger children with multimedia computers. Several special programs are offered for adults and youth.
The Andrews Education Center, located in Bldg. 1413, sponsors on-base academic and technical college programs. Counseling and advisement services are provided through resident counselors; information on most colleges and universities nationwide; information on financial aid, grants and loans; and testing services, including the administering of electronic CLEP and DANTES exams and the SAT and ACT college placement tests.
The education center works with the Community College of the Air Force in helping personnel receive associate degrees.
The education center also provides tuition assistance for eligible personnel, or members can use their Montgomery GI Bill.
Several colleges and universities offer on-base classes and have counselors available at the education center to assist personnel. Facilities for higher education located on base include Prince George’s Community College, University of Maryland University College, Embry-Riddle Aeronautical University, National-Louis University, Central Michigan University and Webster University. Additionally, American Military University, Excelsior College, Old Dominion University, Strayer University, and University of Phoenix, and others hold limited advisement sessions on Andrews.
Other military programs, such as enrollment in officer and enlisted professional military education, Air Force Educational Leave of Absence, and Airman Education and Commissioning Program, are initiated at the education center. Seminars for Air War College and Air Command and Staff College are also available. For more information, call the center 7:30 a.m. to 4:30 p.m. except Thursday when the hours are 9 a.m. to 4:30 p.m.
Monday through Thursday
For information concerning local Jewish programs, contact Ch. (Capt.) Andrew Cohen at 301-981-2111.
The Capital Flyer, this base guide and telephone directory, and the Andrews Air Force Base map are produced by Comprint Military Publications. Copies are available through the PA office.
Resale Vehicle Lot
Vehicles parked on the lot that haven’t been registered are subject to ticket and towing by 316th Security Forces Squadron.
RV Storage Lot
Special Services and Programs
Area Defense Counsel
The Area Defense Counsel is completely independent from the base command. All matters discussed are confidential and privileged from disclosure to the command.
Members are encouraged to contact the ADC when they are read their rights or desire an appointment. For more information call the ADC.
Airman & Family Readiness Center
The center provides assistance in the following categories: information and referral coordination and follow-up; relocation assistance; transition assistance; financial management and emergency financial aid; career focus program and family readiness. The A&FRC has a job and computer resource room as well as information on similar services available at other military installations.
The Fisher House
A full-time manager and part-time volunteers staff the home.
The home is maintained by the 316th Wing. However, operational costs are the responsibility of Andrews AFB Fisher House, Inc., a nonprofit organization established to conduct fundraising activities, manage donations and Combined Federal Campaign contributions in support of the house and its programs. It is through the generosity of the base and local communities that they are able to achieve their mission of providing a home-away-from-home to military families in medical crisis.
Military Personnel Section
Customer Service Center
Exceptional Family Members Program
The EFMP program office, located in the hospital in Bldg. R-56 next to the emergency room, is available for consultation 10 a.m. to 4:30 p.m. Monday through Thursday.
Resources, Recovery and Recycling Program
Recycling pickups are performed biweekly in all government facilities and housing recycling is performed by a private contractor hired by the housing office. However, housing residents can bring their recyclables down to the recycling facility during hours of operation. There is also a cardboard trailer just outside the recycling yard gate in which they can dispose of cardboard at any time.
Commander’s Action Line
Names and phone numbers aren't required, but a personal response can only be given when information is provided.
Base IDEA Program
Individuals want satisfaction from the work they do and recognition for their accomplishments on the job. Taxpayers want more economical and efficient operation of the public's business. Conscientious federal employees want to know that they're helping to give economical and efficient service to the public.
The IDEA program is a means to these ends. Seeing ideas put to work can bring a real sense of achievement and satisfaction.
Sports, Recreation and Leisure
Information, Ticket and Rental
Discount tickets are available for Walt Disney World, Universal Studios Florida, Busch Gardens, Kings Dominion and Six Flags America. Reduced price tickets also available for historical attractions including Mount Vernon and Jamestown-Yorktown as well as area movie theaters, sporting events, National Aquarium, Baltimore Zoo and more. General information on local sightseeing, travel brochures, maps and Metrobus and Metrorail transportation pamphlets are also available. Hours of operation are Monday through Friday 9 a.m.-5 p.m.
Reservations should be made well in advance for the full-hookup sites and electric-only slots.
The Youth Center fills the recreational needs of family members ages 6 through 18. The Youth Center houses a full-size gymnasium and several activity rooms for meetings and classes. The facility also has a dance room and mini theater. The center offers numerous sports and recreational programs year-round, including a variety of martial arts, dance, gymnastics, arts and crafts and board game tournaments.
In addition, the center operates a ‘‘Before and After School” program and a Summer Day Camp for children ages 6 to 12.
The Club at Andrews
The facility offers elegance in a causal surrounding with an accommodating staff always ready to serve its members. There are two lounges, Hangar One for officers and Tatum’s Lounge for enlisted; an outside patio, party rooms, dining room and bar menu.
Auto Skills Center
The Bowling Center also operates a full service snack bar, CafÈ 300, beginning at 11 a.m. Mondays through Fridays. To place a carryout order from CafÈ 300, call 301-981-6452. Parking is recommended at the adjacent post office parking lot.
The Courses at Andrews
The East Fitness Center has a weight room, aerobic equipment, two racquetball courts, basketball court and men's and women’s saunas.
Trained personnel are on duty at different times to assist with training programs. Daily use lockers and shower facilities are available.
In the late spring, the year’s program kicks off with slow-pitch softball. The season runs through August and provides Andrews people with a spirited brand of softball. Flag football is another popular sport, which brings out the competitive spirit at Andrews and begins in September.
Perhaps the most popular sport at Andrews is basketball, played year round. The formal season begins in November, immediately following flag football, and features several leagues.
The ‘‘Over 30” basketball league usually fields about a dozen teams.
Other sports offered in intramurals during the year are volleyball, tennis and golf.
Instructional classes and life guarding courses are offered during the swimming season. For information on the base youth swim team, call the Youth Center.