Andrews Air Force Base Guide

The Andrews Community

Tuesday, March 23, 2010

The Andrews commissary stands ready to provide complete customer service in all departments. Patrons may choose from a variety of products provided by the grocery, meat and produce departments.

The commissary also provides the Defense Commissary Agency’s largest delicatessen and in-store bakery and specialty candy store. The dominant theme of the commissary is to provide patrons with the product they want at the lowest price possible.

Special price reductions are featured on hundreds of items and will be found in abundance on mass displays throughout the store.

The commissary’s recent $15 million renovation project included the installation of Fast Lane self-service checkouts for patron convenience and a seafood department.

Base Exchange
The Base Exchange shopping complex features a 100,000 square-foot shopping mall, which includes a barber shop, beauty shop, GameStop, General Nutrition Center and Sprint cellular phone store. The mall also features a food court with eateries, including a Robin Hood, Taco Bell, Anthony’s Pizza, Captain D’s Seafood and a Charley’s Steakery. More eateries such as Burger King, Kwiky Kabob and Starbucks are located near the complex.

The Home Traditions Store, located in the same shopping center as the commissary, is stocked with furniture, sporting goods, appliances, linen, and a toy section. Patrons can also find the Military Clothing Store located in the far right corner of Home Traditions.

The same complex also includes a mailing center, dry cleaner, awards shop, optometrist, satellite pharmacy and the base theater.

Located across from the commissary is the Four Seasons shoppette, which is open 24 hours for servicemembers shopping convenience. The collocated gas station has 24⁄7 pay at the pump service.

Andrews Federal Credit Union
Andrews Federal Credit Union, located next to Home Traditions, is a full-service, non-profit financial cooperative. In addition to low-cost loans and competitive dividends, AFCU offers a broad range of member services including share draft and checking accounts, money market accounts, Individual Retirement Accounts and certificates of deposit, ATMs, an 800-phone service and a 24-hour telephone response system known as the Tele-Teller.

Scheduled Airlines Ticket Office
The Scheduled Airlines Ticket Office handles all aspects of official travel. The office is located in Bldg. 1535, room B-100. SATO is open 7:30 a.m. to 4 p.m. Mondays, Tuesdays, Thursdays and Fridays and 9 a.m. to 4 p.m. Wednesdays. For personal travel, vacations, tours or cruises, contact SatoVacations.

Thrift Shop
At the Andrews Officers’ Spouses Club Thrift Shop, military families and civilian employees can sell items no longer needed or buy used items at very low prices. Volunteers from the AOSC run the shop, which donates sale proceeds to charities.

Airman’s Attic
Located in Bldg. 1676, the Airman’s Attic is where Active Duty servicemembers with a rank E-5 and below and their families can shop for various items donated by the Andrews community. It is open Tuesdays and Fridays from noon to 4 p.m. and the second Saturday of each month from 11 a.m. to 1 p.m.

Civilian Opportunities

Human Resources Office
The Human Resources Office is the non-appropriated fund civilian personnel office. The responsibility of this office is to assist management of the 316th Force Support Squadron in obtaining qualified people for a multitude of jobs. The HRO accepts applications for employment for both regular, guaranteed hours minimum of 20 per week, and flexible, zero to 40 hours per week.

Anyone interested in employment in the 316 FSS should come to Bldg. 1414 Arkansas Road, Room 2. Many positions include recreation aides, secretaries, clerk typists, cooks, food service workers, waiters, waitresses, custodial workers, sales clerks, bartenders and much more.

Volunteer Opportunities
Volunteers are needed throughout the base to assist with the Retiree Activities Office, Airman & Family Readiness Center, 316th Force Support Squadron and the 79th Medical Wing.

The Retiree Activities Office was established in 1978, to assist the installation commander and the 15,000 Maryland retirees and surviving spouses. The RAO is staffed by volunteers and is open from 10 a.m. to 3 p.m. Monday through Friday.

Administrative volunteers are needed to assist the A&FRC in the day-to-day operations.

The 79th Medical Wing volunteers consist of two groups. The Base Retirees Activities Volunteer Office and the Red Cross volunteers donate thousands of hours each year to assist in the daily operations of Malcolm Grow Medical Center.

These two groups are composed of retirees and spouses from all service branches who give their time to support the medical mission. As medical beneficiaries themselves, they have a personal understanding and empathy for the hardships and stress faced by many of the patients in the military family.

BRAVO and Red Cross volunteers provide assistance at the information desk, various hospital clinics, the pharmacy, the Health and Wellness Center and the Fisher House. Together, both groups provide a valuable helping hand and an inspiration to patients and staff.

American Red Cross volunteers also serve Active Duty personnel and their immediate family members in times of emergencies including death, serious illness and disaster. Help may be provided in communications, command verification, financial aid, counseling and referrals. Training is given in casework, health and services courses such as CPR, first aid, swimming and disaster relief.

American Red Cross volunteers are utilized throughout the base. A summer youth program is also offered to assist with mandatory school requirements.

For more information on helping or receiving help from the American Red Cross, call 240-857-2902 or 703-784-3113 8 a.m. to 4 p.m. Mondays through Fridays. For emergencies after hours and weekends, call 202-728-6499. For more information on the agencies listed above, or to volunteer, call one the offices below.

    Airman & Family Readiness Center
    … 301-981-7087

    Retiree Activities Office
    … 301-981-2726

    Malcolm Grow Medical Center
    … 240-857-2902

NAF Positions
Andrews provides civilians an opportunity to work on base through non-appropriated funded positions. Job announcements are available at the Visitor Control Center near the main gate located in the breezeway. The job information line, 301-981-2500, offers more details about civilian employment.

Anyone who wishes to apply for a position may fill out an application between the hours of 7:30 a.m. and 4 p.m. Monday through Friday. Those not authorized to enter the base may pick up an application at the Visitor Control Center at the main gate. For more information, call 301-981-5519.

The Child Development Program offers two options for childcare, the center-based program and the family childcare program.

The center-based program is offered Monday through Friday at three locations, Bldg. 4575 on Virginia Avenue, Bldg. 4783 on San Antonio Boulevard and Bldg. 3725 on Fetchett Avenue. Services offered at these locations include full-day care, before and after school care, half-day preschool and hourly childcare on a space available basis.

Children from 6 weeks to 12-years-old are eligible for program services. Central Registration is maintained for all programs at the Central Reservation office at 1398 Menoher Drive. Registration must be accomplished in person and all enrolling children must have proof of current immunizations. For more information, call 301-981-3035 or 301-981-9981. Childcare for special events can be arranged by calling the youth support flight chief at 301-981-9717.

Medical and Dental Care

TRICARE Prime enrollees have priority for all appointments at Malcolm Grow Medical Center. The civilian contractor for Region I is Sierra Military Health Services.

To enroll in TRICARE Prime at Malcolm Grow Medical Center, all military beneficiaries, including Active Duty members, need to stop by the TRICARE Service Center located just inside the basement entrance of the facility. Patients transferring their enrollment from another region will need to complete a TRICARE Enrollment Change Form. It takes approximately 10 days to switch enrollment from another TRICARE region. Those enrolling for the first time will complete a TRICARE Enrollment Form. New enrollees, who submit their enrollment form before the 20th of the month, will be enrolled effective the first of the following month. Those who submit an enrollment form after the 20th will be enrolled on the first day of the second month. It’s important to always keep the yellow copy of the enrollment form as proof of enrollment until you are activated in the system.

The goal of TRICARE is to provide all Prime enrollees the opportunity to select a Primary Care Manager team and their own personal provider on the team. At Malcolm Grow patients may choose from five PCM teams: Gold Team, Silver Team, Flight Medicine, Family Practice and Pediatrics. Patients enrolled in TRICARE Prime must use their PCM to coordinate all primary and specialty care medical concerns. All military beneficiaries, except Active Duty, will receive a TRICARE identification card within two months. TRICARE Prime enrollees may have a free copy of the Take Care of Yourself textbooks mailed to their home after presenting their military identification card. Concerns regarding enrollment should be directed to the Malcolm Grow TRICARE Service Center staff at 240-857-2400.

TRICARE Prime enrollees can make an appointment at Malcolm Grow by calling the Appointment⁄Information Line at 888-999-1212, from 6 a.m. to 6 p.m. Monday through Friday.

In an emergency, call 911 and go directly to the nearest emergency room. Concerns regarding appointments should be directed to the patient advocate for each PCM team.

An alternative to making a phone callfor routine appointments can be done by going to the Web. Log on to Simply register, select a password and book an appointment.

Traveling Out of Area
When vacationing or moving, TRICARE Prime enrollees should try to use a military treatment facility. If there are no military facilities available, Prime enrollees may use a civilian provider for non-emergency care, but enrollees must call 1-888-999-1212, option 5, for authorization before receiving care. Select the recording for ‘‘Out of Area Care” and a Customer Service Representative will help you locate a provider. After being seen, call Sierra back with the provider’s tax identification number to ensure authorization. In an emergency, call 911 and go directly to the closest military or civilian medical facility.

For the most expeditious resolution of claims, contact Sierra at 1-888-999-1212, option 1. If concerns persist, contact a Beneficiary Counselor Assistance Coordinator at the Malcolm Grow TRICARE Service Center.

Dental treatment for Active Duty personnel may be obtained by calling 240-857-2806 to make an appointment. The Dental Clinic is on the corner of Arkansas and California Avenues in Bldg. 1601. After normal duty hours and on weekends, access to emergency dental care is made through the Malcolm Grow Medical Center Emergency Department.

Active Duty family members and reservists may enroll in the TRICARE Dental Program, which is managed by United Concordia. To obtain an enrollment form, call United Concordia or visit the website at

Base Library
The Andrews Base Library, located at the corner of Brookley Avenue and D Street, across from Chapel 3, provides a wide variety of educational and recreational materials and support with more than 40,000 books, 140 magazines and journals, books on tape and MP3 players, videocassettes, DVDs and a computer lab with Internet access for registered patrons. Numerous formats of library materials are also available, such as downloadable audio books and e-books for adults, teens and young children. The library provides access to several online databases, some of which can be accessed from home, and can help with educational research and general interest topics. The library also provides a photocopier, typewriter, fax machine, and a scanner for library patrons.

There’s a separate area for teens with Internet access and a room for the younger children with multimedia computers. Several special programs are offered for adults and youth.

Adult Education
The Washington, D.C., area offers a wealth of educational resources and opportunities for the prospective college and vocational student. There are 60 universities, colleges, technical and vocational schools within a 50-mile radius of Andrews, with course offerings at both the undergraduate and graduate levels.

The Andrews Education Center, located in Bldg. 1413, sponsors on-base academic and technical college programs. Counseling and advisement services are provided through resident counselors; information on most colleges and universities nationwide; information on financial aid, grants and loans; and testing services, including the administering of electronic CLEP and DANTES exams and the SAT and ACT college placement tests.

The education center works with the Community College of the Air Force in helping personnel receive associate degrees.

The education center also provides tuition assistance for eligible personnel, or members can use their Montgomery GI Bill.

Several colleges and universities offer on-base classes and have counselors available at the education center to assist personnel. Facilities for higher education located on base include Prince George’s Community College, University of Maryland University College, Embry-Riddle Aeronautical University, National-Louis University, Central Michigan University and Webster University. Additionally, American Military University, Excelsior College, Old Dominion University, Strayer University, and University of Phoenix, and others hold limited advisement sessions on Andrews.

Other military programs, such as enrollment in officer and enlisted professional military education, Air Force Educational Leave of Absence, and Airman Education and Commissioning Program, are initiated at the education center. Seminars for Air War College and Air Command and Staff College are also available. For more information, call the center 7:30 a.m. to 4:30 p.m. except Thursday when the hours are 9 a.m. to 4:30 p.m.

Worship services
Four base chapels serve the Andrews community, including a hospital chapel, as well as many nearby civilian churches and synagogues. Chapel One is located across from Bldg. 1535. Chapel Two is a historic frame church, predating the base's beginnings, on the east side of the base next to the Air National Guard Readiness Center. Chapel Three is a contemporary facility located in the community center complex. The Hospital Chapel is on the bottom floor of Malcolm Grow Medical Center near the cafeteria.

Catholic Services
All Catholic services are held in Chapel 3.

Monday through Thursday

  • Mass: 11:30 a.m.


  • Reconciliation: 4:15 p.m.
  • Mass: 5 p.m.


  • Mass: 9 a.m.

    Protestant Services
    Communion service is held the first Sunday of the month at Chapels 1, 2 and 3.

    • Reservist Service: 8:30 a.m., the first Sunday of each month, (except July) at Chapel 2

      The following services are also held each Sunday:

    • Traditional Service: 9:30 a.m. at Chapel 2

    • Evangelical Service: 10:30 a.m. at Chapel 1

    • Gospel Service: 11:30 a.m. at Chapel 3

    Jewish Services
    For information concerning local Jewish programs, contact Ch. (Capt.) Andrew Cohen at 301-981-2111.

    Islamic Services
    The Islamic Prayer Room is available for use in the Chapel 1 annex Monday to Friday from 7:30 a.m. to 4:30 p.m.

  • Friday service: 1:30 p.m. at Chapel 1

    The Capital Flyer is the only authorized Andrews base newspaper. The Capital Flyer is published every Friday in the interest of Andrews’ personnel by the 316th Wing Public Affairs Office. Those interested may submit stories or announcements for publication to Submissions are due eight days prior to publication.

    The Capital Flyer, this base guide and telephone directory, and the Andrews Air Force Base map are produced by Comprint Military Publications. Copies are available through the PA office.

    Vehicle Services

    Resale Vehicle Lot
    Members may place drivable vehicles, with current registration and insurance, in the resale vehicle lot. Before placing a vehicle on the lot, it must be registered through Outdoor Recreation. Staff will verify identification card, proof of ownership and insurance. Identification cards must match proof of ownership.

    Vehicles parked on the lot that haven’t been registered are subject to ticket and towing by 316th Security Forces Squadron.

    RV Storage Lot
    The base recreational vehicle storage lot is located on Virginia Avenue just north of the Virginia Avenue and San Antonio Avenue intersection. This lot is for boats, trailers, campers and other recreational vehicles only; cars and trucks may not be stored in this area. Active Duty personnel living on Andrews are Priority 1 for RV storage. Priority 2 are those Active Duty military assigned to Andrews but living off base. RVs aren’t permitted in any housing area of Andrews and must either be stored in the Virginia Avenue lot or off base.

    Special Services and Programs

    Crime Stop
    Anyone having knowledge of a crime or incident, or who sees or hears anything that seems suspicious, should call Crime Stop at 301-981-2677. Callers don't have to identify themselves.

    Area Defense Counsel
    Air Force members are entitled to consult with military defense counsel concerning their rights on criminal and adverse administrative matters. Actions include, but aren’t limited to, courts-martial, non-judicial punishment, letters of reprimand, referral performance reports, administrative discharge actions and members under investigation by the Office of Special Investigations or security forces.

    The Area Defense Counsel is completely independent from the base command. All matters discussed are confidential and privileged from disclosure to the command.

    Members are encouraged to contact the ADC when they are read their rights or desire an appointment. For more information call the ADC.

    Airman & Family Readiness Center
    Airman & Family Readiness Center supports the Air Force mission by assisting commanders and first sergeants in providing an improved quality of life. The A&FRC is the focal point for assistance, programs and activities that affect Air Force members and their families.

    The center provides assistance in the following categories: information and referral coordination and follow-up; relocation assistance; transition assistance; financial management and emergency financial aid; career focus program and family readiness. The A&FRC has a job and computer resource room as well as information on similar services available at other military installations.

    The Fisher House
    The Fisher House is a comfort home that was dedicated to Joint Base Andrews by Zachary and Elizabeth Fisher. It is intended to house families of critically ill patients at Malcolm Grow and surrounding military medical centers. Family members may have traveled a great distance or under emergency conditions to be with an ill or injured relative. The Fisher House provides a safe and comfortable haven at no cost to its residents.

    A full-time manager and part-time volunteers staff the home.

    The home is maintained by the 316th Wing. However, operational costs are the responsibility of Andrews AFB Fisher House, Inc., a nonprofit organization established to conduct fundraising activities, manage donations and Combined Federal Campaign contributions in support of the house and its programs. It is through the generosity of the base and local communities that they are able to achieve their mission of providing a home-away-from-home to military families in medical crisis.

    Military Personnel Section

    Customer Service Center
    The Military Personnel Section customer service desk is located at 1414 Arkansas Road. Normal operating hours for the MPS is 7:30 a.m. to 4:30 p.m. weekdays. For more information or assistance, call 301-981-1776 or DSN 858-1776. From 7:30 to 9 a.m. Active Duty members getting new Common Access Cards have priority Monday through Wednesday.

    Exceptional Family Members Program
    Andrews has one of the finest Exceptional Family Member Programs in the Air Force. The EFMP was established to identify all Active Duty Air Force members with dependents who have special medical or educational needs. The program officer will ensure that suitable services are available for family members and will help families acquire them in the Andrews area. The office also assists with in processing of EFMP reassignments. In addition, the coordinator offers counseling and a counseling referral service for parents or children who need psychological support. All information is held in strict confidence.

    The EFMP program office, located in the hospital in Bldg. R-56 next to the emergency room, is available for consultation 10 a.m. to 4:30 p.m. Monday through Thursday.

    Resources, Recovery and Recycling Program
    The hours of the recycling facility are 8 a.m. to 3 p.m. Monday to Friday.

    Recycling pickups are performed biweekly in all government facilities and housing recycling is performed by a private contractor hired by the housing office. However, housing residents can bring their recyclables down to the recycling facility during hours of operation. There is also a cardboard trailer just outside the recycling yard gate in which they can dispose of cardboard at any time.

    Commander’s Action Line
    If servicemembers or their dependents have a comment, recommendation or a problem, and have tried their chain of command, they can call the Commander’s Action Line at 301-981-LINE (5463) or e-mail comments to Messages will be recorded and answered promptly.

    Names and phone numbers aren't required, but a personal response can only be given when information is provided.

    Base IDEA Program
    The Innovative Development through Employee Awareness Program recognizes and rewards good ideas at Andrews. It’s part of an overall personnel policy designed to make government careers more challenging and rewarding.

    Individuals want satisfaction from the work they do and recognition for their accomplishments on the job. Taxpayers want more economical and efficient operation of the public's business. Conscientious federal employees want to know that they're helping to give economical and efficient service to the public.

    The IDEA program is a means to these ends. Seeing ideas put to work can bring a real sense of achievement and satisfaction.

    Sports, Recreation and Leisure

    Outdoor Recreation
    Outdoor Recreation is located in Bldg. 1235 on the corner of Virginia Avenue and Menoher Drive. A recreational reference library consisting of books, periodicals, publications, catalogues, videos and maps is readily available for in-house patron use.

    Information, Ticket and Rental
    Located in Outdoor Recreation, they specialize in camping, fishing, boating, winter sports, party supplies, lawn and garden equipment, recreational games, household equipment and tools.

    Discount tickets are available for Walt Disney World, Universal Studios Florida, Busch Gardens, Kings Dominion and Six Flags America. Reduced price tickets also available for historical attractions including Mount Vernon and Jamestown-Yorktown as well as area movie theaters, sporting events, National Aquarium, Baltimore Zoo and more. General information on local sightseeing, travel brochures, maps and Metrobus and Metrorail transportation pamphlets are also available. Hours of operation are Monday through Friday 9 a.m.-5 p.m.

    Active Duty and retired personnel are provided a family camping area known as FAMCAMP. The camping area is located off Perimeter Road in the golf course area. This facility is open year round. Some sites have water, electric and sewage hookups. There is a permanent shower and latrine building, laundry and television lounge facility, fenced dog walk area, playground equipment, horse shoe pits, picnic tables and grills, and a common tent only area.

    Reservations should be made well in advance for the full-hookup sites and electric-only slots.

    Youth Center
    Recreational activities for children and teens are always a concern for parents. At Andrews, parents will find some of the best facilities and programs available.

    The Youth Center fills the recreational needs of family members ages 6 through 18. The Youth Center houses a full-size gymnasium and several activity rooms for meetings and classes. The facility also has a dance room and mini theater. The center offers numerous sports and recreational programs year-round, including a variety of martial arts, dance, gymnastics, arts and crafts and board game tournaments.

    In addition, the center operates a ‘‘Before and After School” program and a Summer Day Camp for children ages 6 to 12.

    The Club at Andrews
    The Club at Andrews offers a wide variety of services to its members and the Andrews community. Services range from gourmet luncheon buffets, Sunday brunch, seafood dinner buffet the last Wednesday of each month and special functions for groups from 25 people to 500 people.

    The facility offers elegance in a causal surrounding with an accommodating staff always ready to serve its members. There are two lounges, Hangar One for officers and Tatum’s Lounge for enlisted; an outside patio, party rooms, dining room and bar menu.

    Sports Page
    The Sports Page, located in Bldg. 1442, is a casual food and beverage facility offering pizza, hot and cold sandwiches, specialty subs, grilled and deep-fried items, daily luncheon specials and a variety of beverages. Wide-screen televisions make the Sports Page an ideal place to join friends to watch sporting events.

    Auto Skills Center
    The Auto Skills Center is located adjacent to Outdoor Recreation on the corner of Virginia Avenue and Menoher Drive. The center’s professional staff can provide instruction on all aspects of automobile maintenance. It’s the perfect place to learn the basics about cars. Patrons may also paint their vehicles using the professional paint booth. Mechanics are on staff to assist or do the work for customers.

    Bowling Center
    The Bowling Center is on the corner of Arnold Avenue and D Street. The center offers youth, adult and mixed leagues from fall until spring, plus a full service pro shop with up-to-date equipment.

    The Bowling Center also operates a full service snack bar, CafÈ 300, beginning at 11 a.m. Mondays through Fridays. To place a carryout order from CafÈ 300, call 301-981-6452. Parking is recommended at the adjacent post office parking lot.

    The Courses at Andrews
    Golf enthusiasts will find three 18-hole golf courses, a driving range and large clubhouse with a full service pro shop. The 19th Hole Lounge is equipped with a snack bar that serves breakfast and lunch. The spacious clubhouse is a great place to socialize before and after a round. Tee times are available seven days a week.

    Fitness Centers
    The West Fitness Center offers tactical fitness training, a fully equipped weight room, various cardiovascular equipment, aerobics, equipment orientations⁄assessments, three racquetball courts, men’s and women’s saunas, spin bike room, volleyball court, four outdoor tennis courts and two basketball courts.

    The East Fitness Center has a weight room, aerobic equipment, two racquetball courts, basketball court and men's and women’s saunas.

    Trained personnel are on duty at different times to assist with training programs. Daily use lockers and shower facilities are available.

    Intramural Sports
    The Andrews intramural sports program is the largest part of an intensive base athletic program.

    In the late spring, the year’s program kicks off with slow-pitch softball. The season runs through August and provides Andrews people with a spirited brand of softball. Flag football is another popular sport, which brings out the competitive spirit at Andrews and begins in September.

    Perhaps the most popular sport at Andrews is basketball, played year round. The formal season begins in November, immediately following flag football, and features several leagues.

    The ‘‘Over 30” basketball league usually fields about a dozen teams.

    Other sports offered in intramurals during the year are volleyball, tennis and golf.

    Youth Sports
    Youth sports participation is heavy at Andrews. All youth sports programs are administered by the Youth Center. The youth sports program offers spring and fall soccer, baseball, softball, basketball and track. Youth ages 5 to 18 years are eligible to participate. For more information, contact the sports director.

    Instructional classes and life guarding courses are offered during the swimming season. For information on the base youth swim team, call the Youth Center.

    The Gateway Pool is located at 1352 Arkansas Road. Patrons don't have to be members of the club in order to use the pools. The pools are open Memorial Day through Labor Day.