The Data Quality (DQ) section comprises two areas, the Ambulatory Data Module (ADM) Section and the Ambulatory Procedure Visit (APV) Cell. The DQ section serves as the subject matter expert in the development and implementation of programs and projects that concentrate on business practices which result in improving data reliability, validity, and timelines at every level within the organization. Activities include planning and conducting statistical analyses and studies concerning the trends and the impact of changes in clinical and workload data. The DQ section also monitors and tracks the hospital's compliance based on the bench marks set by external agencies.

Medical Records Administration Division

The Medical Records Administration Division (MRAD) is one of the largest sections within Patient Administration. It consists of Coding, Medical Records Assembly and Analysis, Outpatient⁄Inpatient Records, Special Actions, Medical Audit⁄ Research and Statistics. The staff provides coding support and training for outpatient clinics, ambulatory procedure clinics, and inpatient wards. The MRAD performs maintenance of paper records, files and retrieves records for appointments, and retirees' records based on specified timelines. Patients can also receive copies of medical records through Special Actions. The Special Actions and Outpatient Record Sections are located on the 1st floor in Building 2, Room 1R08. The hours of operation are 7:30 a.m. to 4:30 p.m. (Monday - Friday). The phone number for Outpatient Record Section is (202) 782-6160; the phone number to Special Actions is (202) 782-6147.

Uniform Business Office

Uniform Business Office (UBO) provides services in the areas of Medical Services Account (MSA), Third Party Collection Program (TPCP) and Medical Affirmative Claims (MAC) programs. Claims submitted by the Hospital to private health insurance will not result in an increase in a patient's premium. The money collected is used to purchase additional equipment, expand the pharmacy formulary, or hire additional staff to enhance the medical services provided to the patient. Patients admitted to the hospital may deposit funds and⁄or certain valuables in the Patient Trust Fund for safe keeping. The Patient Trust Fund is a component of the Medical Services Account. The MSA hours of operation are Monday - Friday from 7:45 a.m. to 4:30 p.m. The Patient Trust Fund can be accessed after hours through Admissions and Dispositions Section.

Patient Affairs (Medical Evaluation Board) Section

The Medical Evaluation Board office is dedicated to educating and guiding Soldiers through the Disability Evaluation System (DES). The DES is designed to ensure a seamless transition of our wounded, ill, or injured from the care, benefits, and services provided by the DoD to those provided by the Department of Veterans Affairs (DVA). The DES is designed to replace the legacy MEB System. A Service Member enters the MEB process through the initiation of the DoD⁄VA Disability Evaluation Pilot Referral Form.

This office also processes Temporary Disabled Retirement List (TDRL) Re-evaluations for DC, Maryland, Pennsylvania, and West Virginia. Also, this section conducts all the Fitness for Duty requests for Reserve Component Soldiers within our geographical area of responsibility, as well as, arranging care for approved line of duty Soldiers.

Patient Accountability Branch

The Patient Accountability Branch (PAB) is a diverse section reaching out to patients and staff through a variety of ways. The Admissions and Dispositions Office is open 24 hours a day and is located on the second floor in room 2D01. The PAB section establishes, accounts for, and maintains tracking for all active duty and DoD beneficiaries that are admitted to the facility. The PAB is also charged with in processing Wounded Warriors in transition from OIF⁄OEF on a weekly basis. The following services also fall under the Patient Accountability Branch: Soldier Assistance Center (SAC) support, casualty affairs processing, mortuary affairs services, GWOT tracking, patient travel orders administration, and line of duty initiation. For additional information, please contact the staff at (202) 782-6140.